TakeChargeTexas – Providers and Agencies
Log in to TCT Agency Portal – How to gain access to the TCT Portal
Instructions for taking the Security and Confidentiality course for access to TCT – completion of the Security and Confidentiality course is required for agency employees to access the TCT portal.
TakeChargeTexas Tutorial Training Videos
Agency Provider/Administrative Staff | Agency Client Services Staff | Agency Client Services Supervisor/Manager | Agency Medical Providers | HOPWA Case Manager
| Agency Provider/Administrative Staff |
|---|
| Navigating TakeChargeTexas – Demo |
| Using the Task Board – Demo |
| Case, Medical, and Assessment Screens – Demo |
| Eligibility – Demo |
| Interagency Referrals – Demo |
| Worker Subsequent Application Process – Demo |
| Creating a Care Plan – Demo |
| Pharmacy Search – Demo |
| Doctor Search – Demo |
| CARE Reports |
| Monkeypox TCT Functionality Updates |
| Agency Client Services Supervisor/Manager |
|---|
| Navigating TakeChargeTexas – Demo |
| Using the Task Board – Demo |
| Case, Medical, and Assessment Screens – Demo |
| Eligibility – Demo |
| Interagency Referrals – Demo |
| Worker Subsequent Application Process – Demo |
| Creating a Care Plan – Demo |
| Monkeypox TCT Functionality Updates |
| Agency Medical Providers |
|---|
| Navigating TakeChargeTexas – Demo |
| Monkeypox TCT Functionality Updates |
Technical Assistance
If you encounter a problem or need help using TCT, call 1-800-255-1090 and press option 6 or email the TCT Help Desk. Do not submit private health information (PHI), such as HIV status, with the help desk request.
A Central Office employee will work with you to resolve your issue. If the Central Office cannot resolve the issue directly, they will forward it to the appropriate TCT analysts, supervisors, or IT department for further assistance. Some inquiries may require system changes or additional resources and may take some time to complete. Issues that impact system usability (such as bugs identified in the database) will need to be fixed and tested. These issues will be given high priority and resolved as soon as possible. Other requests, however, may include improvements that will enhance but not inhibit work. These issues may be assigned a lower priority.