Clinical Chemistry Notices
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 5 mL Gold Top SST Serum Separation Tube (Silicone Coated)
Lot #: 3333244, 3333246
Expiration Date: 11/30/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or (512) 776-6236
Email: clinicalchemistry@dshs.texas.gov
To see previous notices, please visit http://www.dshs.texas.gov/lab/cc_notices.shtm
Posted November 14, 2024
DSHS Austin Laboratory Thanksgiving Holiday Closure Reminder
With the exception of Newborn Screening and Rabies testing, the DSHS Austin Laboratory will be closed, and no testing will occur Thursday, 11/28/2024 through Saturday, 11/30/2024. The DSHS Laboratory is completely closed on Sundays. Testing services will resume as normal, Monday, 12/02/2024.
See below for more details on selected testing.
Newborn Screening (NBS)
-
The Newborn Screening Laboratory will be closed Thanksgiving Day, Thursday 11/28/2024 and will resume testing on Friday, 11/29/2024.
-
DO NOT DELAY collection or shipment of newborn screening specimens.
-
Ship dried specimens within 24 hours of collection. If mail or courier services are unavailable, ship as soon as possible.
-
DSHS recommends shipping specimens using an overnight or trackable service like USPS Priority Mail, FedEx, and UPS.
Clinical Chemistry
-
Total hemoglobin, lead, glucose, and lipid/cholesterol specimens must be received by Wednesday, 11/27/2024 to complete testing before the holiday closure.
-
DO NOT ship cholesterol, lipid profile, or glucose specimens on Fridays or on the day before a state-observed holiday.
Microbiology
Rabies Specimens
-
Rabies specimens received after 11:00 a.m. Wednesday, 11/27/2024 will be tested Friday, 11/29/2024. Submitters will be notified of positive results by 12:00 p.m. Friday.
All other results will be available Monday 12/02/2024.
-
Emergency testing will be available Friday, 11/29/2024 and Saturday, 11/30/2024 only by prior arrangement with Rabies testing staff. Call 512-776-7595 before 4:00 p.m. Wednesday, 11/27/2024 to discuss.
Specimen receipt must be guaranteed by 8:00 a.m. the morning of testing. Preliminary results will be called out as soon as emergency testing is completed. Final results will be available Monday 12/02/2024.
-
All other specimens will be tested on Monday, 12/02/2024, and results will be available by 5:00 p.m.
Tuberculosis (TB) Specimens
-
Do not ship specimens for delivery between Thursday, 11/28/2024 and Saturday, 11/30/2024.
Refrigerate specimens collected during this period until shipping is possible.
-
Ensure critical AFB Smear and NAA for M. tuberculosis specimens are delivered by 8:30 a.m. Wednesday, 11/27/2024.
-
Call 512-776-7342 before 9:00 a.m. on Wednesday, 11/27/2024 for expedited test requests.
Candida auris Swab Specimens
-
Do not collect or ship swabs for delivery from Tuesday, 11/26/2024 to Saturday, 11/30/2024.
-
Please remember that swabs must be received within 72 hours of collection.
Carbapenem Resistant Organisms Swab Specimens
-
Do not collect or ship swabs from Tuesday, 11/26/2024 to Saturday, 11/30/2024.
Neisseria gonorrhoeae Antimicrobial Susceptibility Testing Specimens
-
Do not collect or ship swabs from Tuesday, 11/26/2024 to Saturday, 11/30/2024.
Bacteriology Water Samples
-
Water samples will not be accepted at DSHS Laboratory from Wednesday, 11/27/2024 to Saturday, 11/30/2024.
All Other Microbiology Specimens or Samples
-
Do not ship specimens for delivery between Thursday, 11/28/2024 and Sunday, 12/01/2024. Store specimens collected during this time at an appropriate temperature (e.g. -70°C or below for clinical virology samples).
-
No testing will be performed from Thursday, 11/28/2024 to Sunday, 12/01/2024.
Ordering Laboratory Supplies
Newborn Screening Medicaid/Paid Card Order Requests
-
Priority overnight shipping requests received on Wednesday, 11/27/2024 will be processed and shipped via FedEx Priority Overnight.
-
All requests received before noon Wednesday, 11/27/2024 will be processed and shipped via FedEx Ground.
-
Requests received after noon Wednesday, 11/27/2024 through Saturday, 11/30/2024 will be sent Monday, 12/02/2024.
Texas Health Steps/PKU/TB/HIV/Courier Supply Order Requests
-
Requests received before 9:00 a.m. on Wednesday, 11/27/2024 will be audited, issued, and shipped via FedEx Ground Wednesday afternoon, 11/27/2024.
-
Requests received after 9:00 a.m. on Wednesday, 11/27/2024 through Sunday, 12/01/2024 will be audited, issued, and shipped on Monday, 12/02/2024 via FedEx Ground.
*** Per FedEx website, FedEx Ground will be closed Thursday, 11/28/2024 but will deliver packages Friday, 11/29/2024.***
Questions?
Clinical Chemistry: ClinicalChemistry@dshs.texas.gov
Clinical Chemistry General Inquiries: 512-776-6236
Container Preparation: ContainerPrepGroup@dshs.texas.gov
Environmental Chemistry Unit: EnvSciAdmin@dshs.texas.gov
Microbiology Unit: Lab.Microbiology@dshs.texas.gov
Microbiology General Inquiries: 512-776-7599
Newborn Screening General Inquiries: 512-776-7333
Newborn Screening: NewbornScreeningLab@dshs.texas.gov
Specimen Submission: LabInfo@dshs.texas.gov
Posted November 14, 2024
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 5 mL Gold Top SST Serum Separation Tube (Silicone Coated)
Lot #: 3333244, 3333246
Expiration Date: 11/30/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or (512) 776-6236
Email: clinicalchemistry@dshs.texas.gov
To see previous notices, please visit http://www.dshs.texas.gov/lab/cc_notices.shtm
Posted November 1, 2024
DSHS Austin Laboratory Phone and Fax Services Technical Issues
The DSHS Austin Laboratory is experiencing intermittent technical issues with outbound and inbound phone service and outbound fax systems. We are currently unable to receive and make phone calls and send faxes to various areas of Texas. The issue is being investigated and evaluated for resolution.
In the interim, the Laboratory is using alternative means to contact our submitters. Alternatively, please use email to initiate communication directly with your Laboratory contact.
|
DSHS Austin Laboratory Contact |
Phone Number |
|
|---|---|---|
|
AR Laboratory Network |
|
|
|
AR Lab Network Liaison |
512-776-2321 |
|
|
BioThreat Team |
512-776-3781 |
|
|
Chemical Threat Team |
512-776-7270 |
|
|
Clinical Chemistry Educator |
512-776-6236 |
|
|
Clinical Chemistry Specimen Logistics |
512-776-6237 or |
|
|
Container Supply/Kit Ordering |
512-776-7661 |
|
|
Environmental Chemistry Unit |
512-776-7587 |
|
|
Laboratory Reporting Group |
512-776-7578 |
|
|
Microbiology Laboratory Educator |
512-776-3877 |
|
|
Microbiology Specimen Logistics |
512-776-3067 |
|
|
Newborn Screening Educators |
512-776-7585 |
|
|
Newborn Screening Specimen Logistics |
512-776-3198 |
|
|
Specimen Acquisition |
(512) 776-7598 or |
|
We sincerely apologize for any inconvenience this interruption may cause. An update will be provided once the issue is resolved, and phone and fax services are back to normal operation.
The DSHS Austin Laboratory appreciates your patience and dedication to ensuring the best possible health outcomes for all Texans.
Posted October 14, 2024
NOTICE: Expiring Blood Collection TubesDSHS Austin Laboratory Phone and Fax Services Technical Issues
Type of Tube: 2mL Purple Top Venous Tube(K2EDTA)
Lot #: 3194729, 3194730
Expiration Date: 10/31/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tube
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
To see previous notices, please visit http://www.dshs.texas.gov/lab/cc_notices.shtm
Posted October 1, 2024
DSHS Austin Laboratory Phone and Fax Services Technical Issues
September 17, 2024
The DSHS Austin Laboratory is experiencing intermittent technical issues with outbound phone and fax systems and is unable to make phone calls or send faxes to various areas of Texas. The issue is being investigated and evaluated for resolution.
In the interim, the Laboratory is using alternative means to contact our submitters. If you receive a request to call the DSHS Laboratory, please do so. Alternatively, use email to initiate communication directly with your Laboratory contact.
|
DSHS Austin Laboratory Contact |
Phone Number |
|
|
AR Laboratory Network |
||
|
AR Lab Network Liaison |
512-776-2321 |
|
|
BioThreat Team |
512-776-3781 |
|
|
Chemical Threat Team |
512-776-7270 |
|
|
Clinical Chemistry Educator |
512-776-6236 |
|
|
Clinical Chemistry Specimen Logistics |
512-776-6237 or |
|
|
Container Supply/Kit Ordering |
512-776-7661 |
|
|
Environmental Chemistry Unit |
512-776-7587 |
|
|
Laboratory Reporting Group |
512-776-7578 |
|
|
Microbiology Laboratory Educator |
512-776-3877 |
|
|
Microbiology Specimen Logistics |
512-776-3067 |
|
|
Newborn Screening Educators |
512-776-7585 |
|
|
Newborn Screening Specimen Logistics |
512-776-3198 |
|
|
Specimen Acquisition |
(512) 776-7598 or |
We sincerely apologize for any inconvenience this interruption may cause. An update will be provided once the issue is resolved, and phone and fax services are back to normal operation.
The DSHS Austin Laboratory appreciates your patience and dedication to ensuring the best possible health outcomes for all Texans.
Posted September 17, 2024
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 500 µL Purple Top Capillary MAP Tube (K2EDTA)
Lot #: 3090509, 3090511
Expiration Date: 09/30/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
To see previous notices, please visit http://www.dshs.texas.gov/lab/cc_notices.shtm
Posted September 3, 2024
DSHS Lab Web Application System Maintenance
Scheduled Sunday, August 11, 9:00 a.m. to 11:00 a.m.
DSHS will be performing system maintenance 9:00 a.m. to 11:00 a.m. Sunday, August 11, 2024.
During this time, the DSHS Newborn Screening Web Application (Neometrics) and the DSHS Microbiology and Clinical Chemistry Web Application (Public Health Lab Online) may be unavailable.
Need help?
Contact DSHS Laboratory:
Phone: 1-888- 963-7111 ext. 7318 or Locally: 512-776-7318
Email: Labinfo@dshs.texas.gov
Posted August 9, 2024
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 5 mL Gold Top SST Serum Separation Tube (Silicone Coated)
Lot #: 3244729
Expiration Date: 08/31/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
To see previous notices, please visit http://www.dshs.texas.gov/lab/cc_notices.shtm
Posted August 2, 2024
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 6 mL Red Top Serum Tube (Silicone Coated)
Lot #: 3059459
Expiration Date: 07/31/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
To see previous notices, please visit http://www.dshs.texas.gov/lab/cc_notices.shtm
Posted Jul 15, 2024
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 2mL Purple Top Venous Tube(K2EDTA)
Lot #: 3111796
Expiration Date: 07/31/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
To see previous notices, please visit http://www.dshs.texas.gov/lab/cc_notices.shtm
Posted Jul 15, 2024
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 500 µL Purple Top Capillary MAP Tube (K2EDTA)
Lot #: 3016681
Expiration Date: 07/31/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
To see previous notices, please visit http://www.dshs.texas.gov/lab/cc_notices.shtm
Posted Jul 15, 2024
DSHS Austin Laboratory Phone and Fax Services Technical Issues
July 9, 2024
The DSHS Austin Laboratory is experiencing intermittent technical issues with outbound phone and fax systems and is unable to make phone calls or send faxes to various areas of Texas. The issue is being investigated and evaluated for resolution.
In the interim, the Laboratory is using alternative means to contact our submitters. If you receive a request to call the DSHS Laboratory, please do so. Alternatively, use email to initiate communication directly with your Laboratory contact.
|
DSHS Austin Laboratory Contact |
Phone Number |
|
|
AR Laboratory Network |
|
|
|
AR Lab Network Liaison |
512-776-2321 |
|
|
BioThreat Team |
512-776-3781 |
|
|
Chemical Threat Team |
512-776-7270 |
|
|
Clinical Chemistry Educator |
512-776-6236 |
|
|
Clinical Chemistry Specimen Logistics |
512-776-6237 or |
|
|
Container Supply/Kit Ordering |
512-776-7661 |
|
|
Environmental Chemistry Unit |
512-776-7587 |
|
|
Laboratory Reporting Group |
512-776-7578 |
|
|
Microbiology Laboratory Educator |
512-776-3877 |
|
|
Microbiology Specimen Logistics |
512-776-3067 |
|
|
Newborn Screening Educators |
512-776-7585 |
|
|
Newborn Screening Specimen Logistics |
512-776-3198 |
|
|
Specimen Acquisition |
(512) 776-7598 or |
We sincerely apologize for any inconvenience this interruption may cause. An update will be provided once the issue is resolved, and phone and fax services are back to normal operation.
The DSHS Austin Laboratory appreciates your patience and dedication to ensuring the best possible health outcomes for all Texans.
Posted Jul 09, 2024
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 6 mL Red Top Serum Tube (Silicone Coated)
Lot #: 3059459
Expiration Date: 07/31/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
To see previous notices, please visit http://www.dshs.texas.gov/lab/cc_notices.shtm
Posted July 1, 2024
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 2mL Purple Top Venous Tube(K2EDTA)
Lot #: 3111796
Expiration Date: 07/31/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
To see previous notices, please visit http://www.dshs.texas.gov/lab/cc_notices.shtm
Posted July 1, 2024
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 500 µL Purple Top Capillary MAP Tube (K2EDTA)
Lot #: 3016681
Expiration Date: 07/31/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
To see previous notices, please visit http://www.dshs.texas.gov/lab/cc_notices.shtm
Posted July 1, 2024
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 2mL Purple Top Venous Tube(K2EDTA)
Lot #: 3016623
Expiration Date: 04/30/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
Posted April 1, 2024
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 500 µL Purple Top Capillary MAP Tube (K2EDTA)
Lot #: 2285617
Expiration Date: 04/30/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
Posted April 1, 2024
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 5 mL Gold Top SST Serum Separation Tube (Silicone Coated)
Lot #: 3109971
Expiration Date: 04/30/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
Posted April 1, 2024
NOTICE REMINDER: Expiring Blood Collection Tubes
Type of Tube: 500 µL Purple Top Capillary MAP Tube (K2EDTA)
Lot #: 2255695
Expiration Date: 03/31/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock.
- Discard any expired tubes.
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
Posted March 15, 2024
NOTICE REMINDER: Expiring Blood Collection Tubes
Type of Tube: 5 mL Gold Top SST Serum Separation Tube (Silicone Coated)
Lot #: 3093352, 3083366, 3083369
Expiration Date: 03/31/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
Posted March 15, 2024
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 500 µL Purple Top Capillary MAP Tube (K2EDTA)
Lot #: 2255695
Expiration Date: 03/31/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
Posted March 4, 2024
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 5 mL Gold Top SST Serum Separation Tube (Silicone Coated)
Lot #: 3093352, 3083366, 3083369
Expiration Date: 03/31/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
Posted March 4, 2024
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 500 µL Purple Top Capillary MAP Tube (K2EDTA)
Lot #: 2231632
Expiration Date: 2/29/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
Posted February 4, 2024
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 5 mL Gold Top SST Serum Separation Tube (Silicone Coated)
Lot #: 3055889
Expiration Date: 02/29/2024
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
Posted February 4, 2024
*****Effective Immediately*****
Supply shortage of 2 mL Lavender Top Venous Blood Collection Tube (K2EDTA) for Hemoglobin and Lead Testing
Due to a change in supply vendor, our inventory of Becton Dickinson (BD) 2 mL Lavender Top Venous Blood Collection Tube (K2EDTA) used for the collection of whole blood for Texas Health Steps lead and hemoglobin testing is currently depleted.
At this time, orders received for the 2 mL Lavender Top Venous Blood Collection Tube (K2EDTA) will be substituted with the Becton Dickinson 500 µL Lavender Top Capillary MAP Tube (K2EDTA). Adjusted requests will not be backfilled. A new request will need to be submitted. Please follow proper protocol for the collection of a capillary specimen for lead testing to avoid false elevated lead results.
We are working to replenish our inventory supply as soon as possible. We sincerely apologize for any inconvenience this may cause.
For order information call or email:
1-888-963-7111 ext. 7661 or 512-776-7661
ContainerPrepGroup@dshs.texas.gov
For questions, contact ClinicalChemistry@dshs.texas.gov
Posted January 4, 2024
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 500 µL Purple Top Capillary MAP Tube (K2EDTA)
Lot #: 2139571
Expiration Date: 11/30/2023
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock,
- Discard any expired tubes,
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
Posted November 28, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 2mL Purple Top Venous Tube(K2EDTA)
Lot #: 2227111
Expiration Date: 11/30/2023
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock,
- Discard any expired tubes,
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
Posted November 28, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 5 mL Gold Top SST Serum Separation Tube (Silicone Coated)
Lot #: 2326098
Expiration Date: 11/30/2023
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock,
- Discard any expired tubes,
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
Posted November 28, 2023
DSHS Austin Laboratory Thanksgiving Holiday Closure Reminder
With the exception of Newborn Screening and Rabies testing, the DSHS Austin Laboratory will be closed, and no testing will occur Thursday, 11/23/2023 through Saturday, 11/25/2023. The DSHS Laboratory is completely closed on Sundays. Testing services will resume as normal, Monday, 11/27/2023.
See below for more details on selected testing.
Newborn Screening (NBS)
- The Newborn Screening Laboratory will be closed Thanksgiving Day, Thursday 11/23/2023 and will resume testing on Friday, 11/24/2023.
- DO NOT DELAY collection or shipment of newborn screening specimens.
- Ship dried specimens within 24 hours of collection. If mail or courier services are unavailable, ship as soon as possible.
- DSHS recommends shipping specimens using an overnight or trackable service like USPS priority mail, FedEx, and UPS.
Clinical Chemistry
- Total hemoglobin, lead, glucose, and lipid/cholesterol specimens must be received by Wednesday, 11/22/2023 to complete testing before the holiday closure.
- DO NOT ship cholesterol, lipid profile, or glucose specimens on Fridays or on the day before a state-observed holiday.
Microbiology
Rabies Specimens:
-
Rabies specimens received after 8:00 a.m. Wednesday, 11/22/2023 will be tested Friday, 11/24/2023. Submitters will be notified of positive results by 12:00 p.m. Friday. All other results will be available Monday 11/27/2023.
- Emergency testing will be available Friday, 11/24/2023 and Saturday, 11/25/2023 only by prior arrangement with Rabies testing staff. Call (512) 776-7595 before 4:00 p.m. Wednesday, 11/22/2023 to discuss. Specimen receipt must be guaranteed by 8:00 a.m. the morning of testing. Preliminary results will be called out as soon as emergency testing is completed. Final results will be available Monday 11/27/2023.
- All other specimens will be tested on Monday, 11/27/2023, and results will be available by 5:00 p.m.
Tuberculosis (TB) Specimens:
- Do not ship specimens for delivery between Wednesday, 11/22/2023 and Saturday, 11/25/2023. Refrigerate specimens collected during this period until shipping is possible.
- Ensure critical AFB Smear and NAA for M. tuberculosis specimens are delivered by 8:30 a.m. Wednesday, 11/22/2023.
- Call (512) 776-7342 before 9:00 a.m. on Wednesday, 11/22/2023 for expedited test requests.
Candida auris Swab Specimens:
-
Do not ship swabs for delivery from Wednesday, 11/22/2023 to Saturday, 11/24/2023.
Swabs collected during this period must be refrigerated and shipped on cold packs for delivery when Laboratory is open.
Carbapenem Resistant Organisms Swab Specimens:
-
Do not collect or ship swabs from Tuesday, 11/21/2023 to Saturday, 11/24/2023.
Neisseria gonorrhoeae Antimicrobial Susceptibility Testing Specimens:
-
Do not collect or ship swabs from Tuesday, 11/21/2023 to Saturday, 11/24/2023.
Bacteriology Water Samples:
-
Water samples will not be accepted at DSHS Laboratory from Wednesday, 11/22/2023 to Saturday, 11/25/2023.
All Other Microbiology Specimens or Samples:
- Do not ship specimens for delivery between Thursday, 11/23/2023 and Saturday, 11/25/2023. Store specimens collected during this time at an appropriate temperature, e.g. -70°C, or below for clinical virology samples.
- No tests will be performed from Thursday, 11/23/2023 to Saturday, 11/25/2023.
Ordering Laboratory Supplies:
Newborn Screening Medicaid/Paid Card Order Requests
- Priority overnight shipping requests received on Wednesday 11/22/2023 will be processed and shipped via FedEx Priority Overnight.
- All requests received before noon Wednesday 11/22/2023 will be processed and shipped via FedEx Ground.
- Requests received after noon Wednesday 11/22/2023 through Saturday 11/25/2023 will be sent Monday, 11/27/2023.
Texas Health Steps/PKU/TB/HIV/Courier Supply Order Requests
- All requests received on Wednesday 11/22/2023 will be audited, issued, and shipped via FedEx Ground.
- Requests received before 9:00 a.m. on Wednesday 11/22/2023 will be audited, issued, and shipped via FedEx Ground Wednesday afternoon, 11/22/23.
- Requests received after 9:00 a.m. on Wednesday 11/22/2023 through Sunday 11/26/2023 will be audited, issued, and shipped on Monday 11/27/2023 via FedEx Ground.
***Per FedEx website, FedEx Ground will be closed Thursday 11/23/2023 but will deliver packages Friday 11/24/2023.***
Questions?
Newborn Screening General Inquiries: (512) 776-7333
Microbiology General Inquiries: (512) 776-7599
Clinical Chemistry General Inquiries: (512) 776-6236
Newborn Screening: NewbornScreeningLab@dshs.texas.gov
Clinical Chemistry: ClinicalChemistry@dshs.texas.gov
Microbiology Branch: Lab.Microbiology@dshs.texas.gov
Specimen Submission: LabInfo@dshs.texas.gov
Container Preparation: ContainerPrepGroup@dshs.texas.gov
Posted November 9, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 2mL Purple Top Venous Tube (K2EDTA)
Lot #: 2227111
Expiration Date: 11/30/2023
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock,
- Discard any expired tubes,
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
Posted November 01, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 5 mL Gold Top SST Serum Separation Tube (Silicone Coated)
Lot #: 2326098
Expiration Date: 11/30/2023
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock,
- Discard any expired tubes,
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
Posted November 01, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 500 µL Purple Top Capillary MAP Tube (K2EDTA)
Lot #: 2139571
Expiration Date: 11/30/2023
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock,
- Discard any expired tubes,
- To order new supplies, fax order to (512) 776-7672
For questions:
Call: 1-888-963-7111 ext. 6236, or
Email: clinicalchemistry@dshs.texas.gov
Posted November 01, 2023
REMINDER NOTICE: Expiring Blood Collection Tubes
Type of Tube: 6mL Red Top Serum Tube (Silicone Coated)
Lot #: 2161733
Expiration Date: 10/31/2023
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock, discard any expired tubes.
- To order new supplies, fax order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
For questions, Email: clinicalchemistry@dshs.texas.gov or Call: 1-888-963-7111 ext. 6236.
Posted October 25, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 6mL Red Top Serum Tube (Silicone Coated)
Lot #: 2161733
Expiration Date: 10/31/2023
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock, discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
For questions, Email: clinicalchemistry@dshs.texas.gov or Call: 1-888-963-7111 ext. 6236.
Posted October 02, 2023
DSHS Austin Laboratory Creatinine Testing Discontinued
The Texas Department of State Health Services (DSHS) Austin Laboratory discontinued creatinine testing on September 1, 2023. To view other test menu changes, please visit the DSHS Austin Laboratory Fee Schedule.
For Clinical Chemistry questions or comments:
Call: 1-888-963-7111 ext. 6236 For local calls: 512-776-6236 or
Email: clinicalchemistry@dshs.texas.gov
Posted September 27, 2023
REMINDER NOTICE: Expiring Blood Collection Tubes
Type of Tube: 2mL Purple Top Venous Tube (K2EDTA)
Lot #: 2166016
Expiration Date: 9/30/2023
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock, discard any expired tubes.
- To order new supplies, fax order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
For questions, Email: clinicalchemistry@dshs.texas.gov or Call: 1-888-963-7111 ext. 6236.
Posted September 15, 2023
REMINDER NOTICE: Expiring Blood Collection Tubes
Type of Tube: 6 mL Red Top Serum Tube (Silicone Coated)
Lot #: 2123156
Expiration Date: 09/30/2023
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock, discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
Posted September 15, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 6 mL Red Top Serum Tube (Silicone Coated)
Lot #: 2123156
Expiration Date: 09/30/2023
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock, discard any expired tubes
- To order new supplies, fax order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
Posted September 5, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 2mL Purple Top Venous Tube (K2EDTA)
Lot #: 2166016
Expiration Date: 9/30/2023
Specimens collected in expired tubes will be rejected!
What to do next:
• Review your stock, discard any expired tubes
• To order new supplies, fax order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
For questions, Email: clinicalchemistry@dshs.texas.gov or Call: 1-888-963-7111 ext. 6236.
Posted September 5, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 6mL Red Top Serum Tube (Silicone Coated)
Lot #: 2091768
Expiration Date: 8/31/2023
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock, discard any expired tubes.
- To order new supplies, fax order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
For questions, Email: clinicalchemistry@dshs.texas.gov or Call: 1-888-963-7111 ext. 6236.
Posted August 2, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 2mL Purple Top Venous Tube(K2EDTA)
Lot #: 2080643
Expiration Date: 6/30/2023
Specimens collected in expired tubes will be rejected!
What to do next:
• Review your stock, discard any expired tubes
• To order new supplies, fax the order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
For questions, Email: clinicalchemistry@dshs.texas.gov or Call: 1-888-963-7111 ext. 6236.
Posted June 1, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 5 mL Gold Top SST Serum Separation Tube (Silicone Coated)
Lot #: 2173173
Expiration Date: 6/30/2023
Specimens collected in expired tubes will be rejected!
What to do next:
• Review your stock, discard any expired tubes
• To order new supplies, fax the order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
Posted June 1, 2023
2023 Annual DSHS Laboratory Customer Service Survey
A message from Grace Kubin, Ph.D., Director, DSHS Laboratory Services Section.
Your feedback is very important! Each year, the DSHS Laboratory initiates a survey open to all our customers to provide important feedback on laboratory services. Your feedback is used by the laboratory to better understand your needs and identify gaps in service as part of the laboratory's commitment to continuous quality improvement. This year, we are providing a summary of last year’s (2022 survey) results and changes initiated in response to your feedback found on the Laboratory Services Section website here: Laboratory Customer Service Survey.
I encourage you to take the 2023 Laboratory Customer Service Survey. It should not take more than 10 minutes to complete. For questions or concerns, please send an email to: Labinfo@dshs.texas.gov.
2023 Laboratory Customer Service Survey.
**Feedback will be collected until June 30, 2023,**
Posted June 1, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 5 mL Gold Top SST Serum Separation Tube (Silicone Coated)
Lot #: 2139017
Expiration Date: 05/31/2023
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock, and discard any expired tubes.
- To order new supplies, fax the order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
Posted May 11, 2023
Tips to Prevent Clotted Specimens
The number one reason for the rejection of whole blood specimens is clotting. Clotting can happen during or immediately after specimen collection due to insufficient mixing and slow draw time.
Tips for preventing clotted specimens:
- Invert the blood collection tube 8-10 times to ensure the blood is in contact with the anticoagulant inside of the collection tube.
- Collect the required volume within 2 minutes.
- Occasionally tap the capillary tube while collecting the blood specimen.
- Avoid squeezing, milking, or scraping the finger during fingerstick collection.
- Avoid overfilling blood collection tubes. They have a specific amount of anticoagulant for the volume of blood as noted on the collection tube.
- For good blood flow, keep the patient’s arm below the level of the patient’s heart.
For questions, contact ClinicalChemistry@dshs.texas.gov
Posted May 03, 2023
Tips for Shipping Whole Blood and Serum Specimens
As the temperature begins to rise, the Department of State Health Services Laboratory reminds all submitters of the following tips.
For Submitters that ship whole blood specimens through the US Postal Service:
- Drop off specimens inside the Post Office.
- Avoid leaving specimens in locations that are subject to high temperatures (i.e., metal lockboxes or mailboxes).
- Consider shipping specimens overnight with enough cold packs using a courier service.
- Do not freeze whole blood specimens.
For Submitters that ship serum specimens through a courier service:
- Serum-only samples for dyslipidemia and diabetes may be frozen and shipped overnight via courier
- Do NOT freeze serum separator tubes (SST) with serum samples.
- Serum must be separated and placed into a transport tube before freezing.
- Place enough cold packs/dry ice to ensure samples remain cold/frozen throughout shipment.
Do not ship serum specimens on Fridays or the day before the federal holidays.
For questions regarding this notice, email ClinicalChemistry@dshs.texas.gov.
Posted May 03, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 5 mL Gold Top SST Serum Separation Tube (Silicone Coated)
Lot #: 2119157 and 2129188
Expiration Date: 04/30/2023
Specimens collected in expired tubes will be rejected!
What to do next:
• Review your stock, discard any expired tubes
• To order new supplies, fax the order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
To see previous notices, please visit
Posted April 17, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 5 mL Gold Top SST Serum Separation Tube (Silicone Coated)
Lot #: 2119157 and 2129188
Expiration Date: 04/30/2023
Specimens collected in expired tubes will be rejected!
What to do next:
• Review your stock, discard any expired tubes
• To order new supplies, fax the order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
Posted April 11, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 6 mL Red Top Serum Tube (Silicone Coated)
Lot #: 1293961
Expiration Date: 03/31/2023
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- Order new supplies, fax the order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
Posted March 15, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 6 mL Red Top Serum Tube (Silicone Coated)
Lot #: 1293961
Expiration Date: 03/31/2023
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock
- Discard any expired tubes
- Order new supplies, fax the order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
Posted March 1, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 5 mL Gold Top SST Serum Separation Tube (Silicone Coated)
Lot #: 2069381
Expiration Date: 02/28/2023
Specimens collected in expired tubes will be rejected!
What to do next:
• Review your stock, discard any expired tubes
• To order new supplies, fax the order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
Re-Posted February 15, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 6 mL Red Top Serum Tube (Silicone Coated)
Lot #: 2060501
Expiration Date: 02/28/2023
Specimens collected in expired tubes will be rejected!
What to do next:
• Review your stock, discard any expired tubes
• To order new supplies, fax the order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
Re-Posted February 15, 2023
Antimicrobial Susceptibility Testing for Neisseria Gonorrhoeae Now Available at the Texas DSHS Laboratory
Effective January 2023, Texas DSHS Austin Laboratory is accepting clinical swabs and pure isolates for Neisseria gonorrhoeae (GC) antimicrobial susceptibility testing (AST) in cases of suspected gonorrhea treatment failure.
Susceptibility to azithromycin, cefixime, ceftriaxone, and ciprofloxacin will be determined by the ETEST® gradient strip diffusion method. The GC AST may also serve as an auto reflex to the Lab’s GC culture testing. Results can be expected within 10 days of specimen receipt.
Acceptable specimens for GC AST are from patients who persistently test positive for gonorrhea after treatment (with or without symptoms) and for whom reinfection has been ruled out, or for disseminated gonococcal infections.
This GC AST service is free of charge to submitters. Specimen collection swabs and mailers for GC AST are provided free of charge by DSHS.
GC AST SPECIMEN SUBMISSION REQUIREMENTS FOR PROVIDERS AND LABORATORIES
- Clinical swabs and pure isolates from patients with suspected gonorrhea treatment failure or disseminated gonococcal infections are accepted.
- Swab specimens must be obtained using Copan ESwab™ Nylon flocked swabs with liquid Amies or Copan Transystem collection and transport kits.
- At least one visible isolate colony on chocolate agar slant or other appropriate media such as trypticase soy broth (TSB).
- Labeled specimens must be accompanied by a completed G-2B specimen submission form and copies of any previous related lab results.
- Specimen packaging and containers must be compliant with Category B Biological Substance, UN 3373 shipping requirements.
- All specimens may be shipped at ambient temperatures. If shipping temperatures are likely to exceed 28°C (~82°F), specimens should be packed with enough cold packs to keep them cold for up to 48 hours. Do not use dry ice.
- Ship swabs as soon as possible after collection. Specimens must be received by DSHS within one day of collection.
ORDERING FREE SWAB COLLECTION KITS AND MAILING SUPPLIES FOR GC AST
- DSHS Lab will provide specimen collection swabs, mailing containers, and UN3373 labels to the submitter upon request.
- Call (512) 776 - 7582 to request swab collection kits.
- DSHS does not provide supplies for pure isolate submissions.
Requesting GC AST on G-2B Specimen Submission Form (SECTION 5)
For Swab Specimens: Check “Neisseria” under the “Definitive Identification” column and write “GC AST” under the “Clinical Specimen” column.
For Isolate Specimens: Check “Neisseria” under the “Definitive Identification” column and write “GC AST” in the space next to it.
Testing and Specimen Submission Questions?
- Questions about AR Lab’s FedEx account and submitting GC specimens for culture and/or susceptibility testing may be sent to TexasARLN@dshs.texas.gov, or call (512) 776-7582.
- Submission guidance for GC AST at the DSHS Laboratory will be added to the Texas Antimicrobial Resistance (TX AR) Lab’s webpage soon.
- Details on how to use the AR Lab’s FedEx account to ship GC AST specimens will be added to the AR Lab’s specimen shipping webpage soon.
Posted February 15, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 5 mL Gold Top SST Serum Separation Tube (Silicone Coated)
Lot #: 2069381
Expiration Date: 02/28/2023
Specimens collected in expired tubes will be rejected!
What to do next:
• Review your stock, discard any expired tubes
• To order new supplies, fax the order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
Posted February 6, 2023
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 6 mL Red Top Serum Tube (Silicone Coated)
Lot #: 2060501
Expiration Date: 02/28/2023
Specimens collected in expired tubes will be rejected!
What to do next:
• Review your stock, discard any expired tubes
• To order new supplies, fax the order to (512) 776-7672
For questions call: 1-888-963-7111 ext. 6236.
Posted February 6, 2023
DSHS Laboratory Updates for February 2, 2023
The DSHS Laboratory will resume operations on February 2, 2023, at 1:00 pm.
All samples will be processed as soon as possible once operations resume. However, samples received outside of their acceptability window will be unsatisfactory for testing.
The DSHS Austin Laboratory appreciates the dedication and commitment of healthcare providers to keep Texans healthy.
Contact DSHS Laboratory:
Email: labinfo@dshs.texas.gov
Email Microbiology: Lab.Microbiology@dshs.texas.gov
Email Newborn Screening: NewbornScreeningLab@dshs.texas.gov
Email Clinical Chemistry: ClinicalChemistry@dshs.texas.gov
Posted February 1, 2023
DSHS Laboratory Closure Due to Inclement Weather
Inclement weather in Austin and other parts of Texas may cause a delay in testing at the Department of State Health Services Laboratory.
- The DSHS Laboratory will be closed on Wednesday, February 01, 2023, due to inclement weather in the Austin area.
- Please continue to ship all samples per regular guidelines.
- Courier services may experience delays due to the weather. Please check your courier for local service alerts.
- All samples will be processed as soon as possible after the resumption of normal operations. However, samples received outside of their acceptability window will be unsatisfactory for testing.
- The laboratory will work at maximum capacity to resolve any specimen backlog.
The DSHS Austin Laboratory appreciates the dedication and commitment of healthcare providers to keep Texans healthy.
Contact DSHS Laboratory:
Email: labinfo@dshs.texas.gov
Email Microbiology: Lab.Microbiology@dshs.texas.gov
Email Newborn Screening: NewbornScreeningLab@dshs.texas.gov
Email Clinical Chemistry: ClinicalChemistry@dshs.texas.gov
Re-Posted January 31, 2023
DSHS Laboratory Website Upgrade
The Texas Department of State Health Services Website has changed platforms. As a result of these changes, there may be missing or broken links. As we work through the remaining issues, we appreciate your patience.
In the meantime, if there is any information or documents needed, please feel free to reach out to the appropriate department.
Need help?
Contact DSHS Laboratory:
Newborn Screening Inquiries: 512-776-7333
Microbiology Inquiries: 512-776-7599
Clinical Chemistry Inquiries: 512-776-6236
Newborn Screening: NewbornScreeningLab@dshs.texas.gov
Clinical Chemistry: ClinicalChemistry@dshs.texas.gov
Microbiology Branch: Lab.Microbiology@dshs.texas.gov
Specimen Submission: LabInfo@dshs.texas.gov
Container Preparation: ContainerPrepGroup@dshs.texas.gov
Posted January 26, 2023
Notices 2022
Blood Lead Testing Methodology and Reference Value Change
The DSHS Blood Lead Testing laboratory will transition to the Inductively Coupled Plasma Mass Spectrometry (ICPMS) methodology on January 25, 2023.
The DSHS blood lead reference value (BLRV) will change from 5.0 μg/dL to 3.5 μg/dL as recommended by the Centers for Disease Control and Prevention (CDC updates blood lead reference value | Lead | CDC).
These changes do not impact the collection or submission of specimens for blood lead screening.
For questions, please contact the DSHS Laboratory:
Call toll-free: 1-888- 963-7111 ext. 6236 or local, call: 512-776-6236
Email Clinical Chemistry: clinicalchemistry@dshs.texas.gov
Posted January 25, 2023
****Effective Immediately****
Gonorrhea/Chlamydia Testing Information
The DSHS Laboratory will temporarily send Gonorrhea/Chlamydia Amplified RNA probe specimens received from patients younger than 14 years of age to the Quest Diagnostics Laboratory for testing.
Results will be reported from the DSHS Laboratory but will include an additional attached report displaying the Quest testing laboratory’s results.
Submitters should continue following their current processes for submitting Gonorrhea/Chlamydia specimens to the DSHS Laboratory.
For more information on THSteps laboratory requirements for tests within the Texas Health Steps Periodicity Schedule, go to THSteps Medical Checkup Laboratory Requirements (texas.gov)
For questions or comments:
Call toll-free: 1-888-963-7111 ext. 6236 or for local call 512-776-6236
Email: ClinicalChemistry@dshs.texas.gov
Potential for Delayed Laboratory Test Results has been Resolved
The Department of State Health Services Laboratory was experiencing a mechanical failure with the reverse osmosis/deionized water purification system. This issue has been resolved. There is no longer a concern for potential delayed laboratory test results due to this issue.
Contact DSHS Laboratory:
Phone: 1-888-963-7111 ext. 7318 or Locally: 512-776-7318
Email: labinfo@dshs.texas.gov
Email Microbiology: Lab.Microbiology@dshs.texas.gov
Email Newborn Screening: NewbornScreeningLab@dshs.texas.gov
Email Clinical Chemistry: ClinicalChemistry@dshs.texas.gov
Posted December 16, 2022
Potential for Delayed Laboratory Test Results
The Department of State Health Services Laboratory is currently experiencing a mechanical failure with the reverse osmosis/deionized water purification system. This water is required for many tests in the laboratory, and therefore, some results may be delayed.
The laboratory is currently working to resolve this issue with plans to be back to normal operation by December 13, 2022.
Once the mechanical failure is repaired, additional communications will be sent out.
Contact DSHS Laboratory:
Phone: 1-888-963-7111 ext. 7318 or Locally: 512-776-7318
Email: labinfo@dshs.texas.gov
Email Microbiology: Lab.Microbiology@dshs.texas.gov
Email Newborn Screening: NewbornScreeningLab@dshs.texas.gov
Email Clinical Chemistry: ClinicalChemistry@dshs.texas.gov
Posted December 09, 2022
Christmas and New Year Holidays Laboratory Closure Reminders
The DSHS Austin Laboratory will be closed from Saturday 12/24/2022 to Monday 12/26/2022. Testing will not be performed on these days, with limited exceptions. Exceptions include Newborn Screening and Rabies testing, which will be performed on Saturday 12/24/2022.
Testing will not be affected by the New Year’s Day holiday 01/01/2023, as it falls on a Sunday. See below for more details.
All submitters are responsible for the timely and appropriate shipping of specimens to the DSHS Laboratory.
Newborn Screening (NBS)
Christmas Holiday Closure: Monday 12/26/2022
- NBS specimens received and accessioned on Saturday, 12/24/2022 will be tested immediately.
- The NBS Laboratory will be closed Monday, 12/26/22 in observance of the holiday.
- NBS testing will resume on Tuesday, 12/27/22.
Reminders:
- DO NOT delay the collection or shipment of newborn screening specimens during the holiday periods.
- Ship dried specimens within 24 hours of collection. If mail or courier services are unavailable, ship as soon as possible.
- DSHS recommends using an overnight or trackable service like USPS Priority Mail, FedEx, UPS, etc. to ship specimens to the Laboratory.
Clinical Chemistry
Christmas Holiday Closure: Saturday 12/24/2022 – Monday 12/26/2022
- Total hemoglobin, lead, glucose, lipid panel, cholesterol, and creatinine specimens must be received by Friday, 12/23/2022 to complete testing before the Christmas holiday
- DO NOT ship cholesterol, lipid panel, glucose, or creatinine specimens between Friday 12/23/22, and Sunday 12/25/22.
Reminders:
- Specimens submitted for lead and total hemoglobin testing must be received within 14 days of collection.
- Specimens submitted for glucose, lipid panel, cholesterol, and creatinine testing must be received according to the specimen submission guidelines available at
https://www.dshs.texas.gov/lab/MRS_labtests_toc.shtm.
Rabies Specimens:
Note: Ship chilled rabies specimens by courier, or hand deliver them to the Laboratory’s specimen receiving bay.
- Rabies specimens received before 8:00 am Friday, 12/23/2022 will be tested the same day.
- Results will be available by 5:00 pm.
- Rabies specimens received after 8:00 am Friday, 12/23/2022 will be tested on Saturday 12/24/2022.
- Submitters of positive results will be notified by 12:00 pm. Preliminary results will be available by 12:00 pm if requested.
- Final results will be available to submitters on Tuesday, 12/27/2022 by 5:00 pm.
- All other specimens will be tested on Tuesday, 12/27/2022.
- Contact lab personnel at 512-776-7595 to arrange emergency testing on Saturday, 12/24/2022, or Monday, 12/26/2022. Submitters must coordinate with laboratory personnel for approval by 4:00 pm the previous day.
Specimen receipt by 8:00 am must be guaranteed to ensure same-day testing and preliminary results.
Tuberculosis (TB) Specimens:
- Critical specimens for AFB Smear and NAA testing must be received by 8:30 am on Thursday, 12/22/2022 for expedited AFB Smear and NAA test results before the Christmas holiday.
- DO NOT ship specimens for delivery on Friday, 12/23/2022 through Monday, 12/26/2022.
- Keep specimens in refrigerated storage until shipment.
Note: Contact TB lab personnel at 512-776-7342 before 9:00 am Friday, 12/23/2022 for expedited test requests.
Bacteriology Water Samples:
- Water samples will NOT be accepted for testing on Monday 12/26/2022.
All Other Microbiology Specimens or Samples:
- Do not ship specimens for delivery or testing between Saturday, 12/24/2022, and Monday, 12/26/2022. Store specimens collected during this time at an appropriate temperature, e.g. -70°C, or below for clinical virology samples.
- No testing will be performed from Saturday, 12/24/2022 through Monday, 12/26/2022.
Ordering Laboratory Supplies:
Newborn Screening Medicaid/Paid Card Order Requests
- Priority overnight shipping requests received on 12/22/2022 will be processed and shipped via FedEx Priority Overnight.
- All requests received before noon on 12/23/2022 will be processed and shipped via FedEx Ground.
- Requests received after noon on 12/23/2022 through 12/26/2022 and will be sent on Tuesday 12/27/2022.
- No delays are anticipated over the New Year’s holiday as New Year’s Day falls on a Sunday.
Texas Health Steps/PKU/TB/HIV/Courier Supply Order Requests
- All requests received on 12/22/2022 will be audited, issued, and shipped via FedEx Ground.
- Requests received on 12/23/2022 will be audited, issued, and shipped via FedEx Ground on Tuesday 12/27/2022.
- Requests received on 12/23/2022 will be audited, issued, and shipped on Monday 12/27/2022 via FedEx Ground.
***Per the FedEx website, FedEx Express will have reduced services Friday 12/23/2022 and will be closed Saturday 12/24/2022, and Sunday 12/25/2022. Reduces Express delivery services will be in effect Friday 12/30/22 and Saturday 12/31/2022. Express delivery will be closed Sunday 01/01/2023 and Monday 01/01/2023. ***
Questions?
Newborn Screening General Inquiries: 512-776-7333
Microbiology General Inquiries: 512-776-7599
Clinical Chemistry General Inquiries: 512-776-6236
Newborn Screening: NewbornScreeningLab@dshs.texas.gov
Clinical Chemistry: ClinicalChemistry@dshs.texas.gov
Microbiology Branch: Lab.Microbiology@dshs.texas.gov
Specimen Submission: LabInfo@dshs.texas.gov
Container Preparation: ContainerPrepGroup@dshs.texas.gov
Posted December 07, 2022
Clinical Chemistry Submitters
The New Year, 2023, will be here soon!
All Dates (month, day, and year) must be recorded accurately.
Be mindful of the year change. Verify the Date of Collection on the specimen submission form and specimen accurately reflects the new year to avoid delay in testing and specimen rejection.
The DSHS Laboratory cannot make corrections to any dates or information on a specimen. Corrections can only be made on the submission form but will need confirmation from the healthcare provider.
To avoid testing delays or specimen rejections, please respond promptly to any DSHS fax and telephone requests for clarification on patient information.
For questions, contact the Texas DSHS Clinical Chemistry Laboratory:
Toll-free: 1-888-963-7111 ext. 6236
Local calls: 512-776-6236
Email: ClinicalChemistry@dshs.texas.gov
Posted December 05, 2022
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 500 µL Purple Top Capillary MAP Tube (K2EDTA)
Lot #: 1165947
Expiration Date: 12/31/2022
Specimens collected in expired tubes will be rejected!
What to do next:
- Review your stock, discard any expired tubes
- To order new supplies, fax the order to 512-776-7672
For questions call 1-888-963-7111 ext. 6236.
Posted December 05, 2022
Request for the Return of Surplus Plastic Liner Containers
DSHS Austin Laboratory – Microbiological Sciences and Clinical Chemistry Notice
Due to ongoing supply shortages, the DSHS Austin Laboratory requests submitters who receive shipping supplies from the lab to return any surplus or unused hard-sided plastic inner liner tubes. There’s no cost to you to return the liner tubes. A business reply label will be provided, so your postage is paid!
Alternatively, you may return your spare liners in your next cold box shipment to the lab.
These liner tubes are provided by the Laboratory to participants in the Texas Health Steps program, TB screening and surveillance programs, and submitters who receive cold box containers. The liners are the property of the State of Texas and should be used only for shipping specimens classified as Category B Biological Substances to the laboratory. Submitters who receive these shipping supplies are required to return any unused or extra containers.
The DSHS Laboratory appreciates the dedication and commitment of healthcare providers to ensure the best possible health outcomes for all Texans. Thank you!
Questions about Returning Shipping Containers?
Contact:
Container Preparation Group
Call: 512-776-7661
Email: ContainerPrepGroup@dshs.texas.gov
Specimen Acquisition Group
Call: 512-776-7598
Austin Laboratory Addresses:
USPS (Preprinted Business Reply Labels Only)
Texas Department of State Health Services
Laboratory Services Section
P.O. Box 149347
Austin, TX 78714-9347
For Overnight/Priority Courier Shipping (FedEx, UPS, or LSO Cold Box Specimens)
Texas Department of State Health Services
Laboratory Services Section
1100 W. 49th Street
Austin, TX 78756-3199
Posted September 27, 2022
Beat the Summer Heat: Tips on How to Package Temperature-Sensitive Specimens to Keep Them Cold in Transit
DSHS Austin Laboratory – Microbiological Sciences and Clinical Chemistry Branch Notice
The DSHS Austin Laboratory reminds submitters to pack temperature-sensitive specimens with enough refrigerant to keep them frozen or cold for up to 48 hours to account for the hot Texas summers and elevated temperatures in transport vehicles.
Several specimen types, including whole blood, plasma, serum, stool, exudate, rabies, and several clinical and environmental swabs specimens require cold shipping to the laboratory. Specimens that need to be shipped cold but arrive at the lab at ambient temperature are deemed to be unacceptable and may not be testable.
Tips on packing and shipping temperature-sensitive specimens:
- Ship temperature-sensitive specimens overnight to the DSHS laboratory as soon as possible after collection.
- Identify the appropriate refrigerant for the specimen (e.g., dry ice, frozen gel packs, ice packs, or wet ice).
- Pack specimen with enough refrigerant to keep it cold for up to 48 hours to account for the possibility of delays in delivery to the lab, particularly during the hot Texas summer temperatures
- Pack remaining gaps in the container with additional absorbent insulation (such as newspaper, paper towels, cotton wadding, etc.) to reduce the volume and movement of warm air within the container. Minimizing open space in containers will keep contents colder for longer.
- Do NOT ship for a weekend or holiday delivery; specimens are accepted during regular business hours only* (Mon. – Fri. 8:00 am – 5:00 pm). Alternatively, keep the specimen chilled until it can be delivered on a weekday.
*Saturday delivery of rabies specimens for same-day testing is available in emergencies only. Specimens must arrive at the lab before 8:00 am for same-day results. The rabies lab must first be notified by phone or email about a specimen submission. Call the Rabies Notification line at 1-800-252-8163 (toll-free) or complete the Electronic Rabies Specimen Submission Notification Form.
The DSHS Laboratory staff thank you for your assistance with optimizing specimen submission and testing processes!
Additional Submission and Shipping Guidance Is Available
Antibiotic Resistance Lab Network Refer to specimen preparation and submission criteria for Antibiotic Resistant (AR) Specimens such carbapenem-resistant organisms and Candida spp. Refer to AR Laboratory Specimen Shipping Guidance for shipping AR Specimens to the DSHS Laboratory. Please contact the TexasARLN@dshs.texas.gov for instructions for logging into the FedEx account.
Arbovirus Specimen Submitters: Refer to specimen packaging and shipping guidance at Arbovirus Field Surveillance Techniques.
Clinical Specimen Submitters: Refer to the appropriate test description in the LTSM’s Microbiology Test list for shipping and specimen handling requirements.
Food Sample Submitters: Refer to the food sample packaging and shipping instructions on the Consumer Microbiology Lab’s webpage.
Rabies Specimen Submitters: Refer to specimen handling and shipping guidance on the Rabies Lab’s webpage.
Questions about Shipping or Specimen Packaging/Container?
Please call Specimen Receiving at 512-776-7598
Laboratory Shipping Address
For Overnight/Priority Shipping
Texas Department of State Health Services
Laboratory Services Section
1100 W. 49th Street
Austin, TX 78756-3199
Posted August 4, 2022
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 500 µL Purple Top Capillary MAP Tube (K2EDTA)
Lot #: 1040046
Expiration Date: 08/31/2022
Specimens collected in expired tubes will be rejected!
What to do next:
• Review your stock, discard any expired tubes
• To order new supplies, fax the order to 512-776-7672
For questions call 1-888-963-7111 ext. 6236.
Posted: August 2, 2022
Labeling Guidelines for Texas Health Steps Hemoglobin and Blood Lead Specimens
All primary specimen containers must be clearly and legibly labeled with at least two patient-specific identifiers. The two identifiers on the specimen submission form must match exactly with the two identifiers on the specimen tube. Unidentified or improperly labeled specimens can delay testing and cause the specimens to be rejected.
Examples of Patient Labels
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Download the Labeling Guidelines for Hemoglobin and Blood Lead Specimens for:
- Demonstrations of correctly labeled specimens
- Tips on how to meet the 2 ID requirement
For Questions, contact clinicalchemistry@dshs.texas.gov
Posted: July 1, 2022
Tips for Shipping Whole Blood and Serum Specimens
As the temperature begins to rise, the Department of State Health Services Laboratory reminds all submitters of the following tips.
For Submitters that ship whole blood specimens through the US Postal Service:
- Drop off specimens inside the Post Office.
- Avoid leaving specimens in locations that are subject to high temperatures (i.e., metal lockboxes or mailboxes).
- Consider shipping specimens overnight with enough cold packs using a courier service.
- Do not freeze whole blood specimens
For Submitters that ship serum specimens through a courier service:
- Serum-only samples for dyslipidemia and diabetes may be frozen and shipped overnight via courier
- Do NOT freeze serum separator tubes (SST) with serum samples.
- Serum must be separated and placed into a transport tube before freezing.
- Place enough cold packs/dry ice to ensure samples remain cold/frozen throughout shipment.
Do not ship serum specimens on Fridays or the day before the federal holidays.
For questions regarding this notice, please email:
ClinicalChemistry@dshs.texas.gov.
Posted: June 1, 2022
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 6mL Red Top Serum Tube (Silicone Coated)
Lot #: 03511968
Expiration Date: 05/31/2022
Specimens collected in expired tubes will be rejected!
What to do next:
• Review your stock and discard expired tubes.
• To order new supplies, fax the order to 512-776-7672
For questions call 1-888-963-7111 ext. 6236.
Posted: May 16, 2022
NOTICE: Expiring Blood Collection Tubes
Type of Tube: 6mL Red Top Serum Tube (Silicone Coated)
Lot #: 03511968
Expiration Date: 05/31/2022
Specimens collected in expired tubes will be rejected!
What to do next:
• Review your stock and discard expired tubes.
• To order new supplies, fax the order to 512-776-7672
For questions call 1-888-963-7111 ext. 6236.
View previous notices.
Posted: May 02, 2022
Tips to Prevent Clotted Specimens
The number one reason for the rejection of whole blood specimens is clotting. Clotting can happen during or immediately after specimen collection due to insufficient mixing and slow draw time.
Tips for preventing clotted specimens:
- Invert the blood collection tube 8-10 times to ensure the blood is in contact with the anticoagulant inside of the collection tube.
- Collect the required volume within 2 minutes.
- Occasionally tap the capillary tube while collecting the blood specimen.
- Avoid squeezing, milking, or scraping the finger during fingerstick collection.
- Avoid overfilling blood collection tubes. They have a specific amount of anticoagulant for the volume of blood as noted on the collection tube.
- For good blood flow, keep the patient’s arm below the level of the patient’s heart.
For questions, contact ClinicalChemistry@dshs.texas.gov
Posted: April 1, 2022
National Provider Identifier (NPI) Number Requirement For Specimen Submission
Submitters are required to provide the 10-digit National Provider Identifier (NPI) number for the Ordering Physician on all specimen submissions forms when including the Ordering Physician’s Name. Testing may be delayed if the required NPI numbers are not provided on the submission forms.
The Ordering Physician’s NPI number field is located in the Ordering Physician Information section. This section is found at the top right corner of all specimen submission forms as shown in the example below. Please note that the Ordering Physician’s NPI number must be an Individual NPI and not an Organization NPI.
For Questions, please email Lab Reporting at LabInfo@dshs.texas.gov, or call
512-776-7578 or 1-888-963-7111, Ext. 7578.
Posted: March 01, 2022
Notice: Expiring Blood Collection Tubes
Type of Tube: 5 mL Gold Top SST Serum Separation Tube (Silicone Coated)
Lot #: 1097822
Expiration Date: 03/31/2022
Specimens collected in expired tubes will be rejected!
What to do next:
• Review your stock, discard any expired tubes
• To order new supplies, fax the order to 512-776-7672
For questions call 1-888-963-7111 ext. 6236.
Posted: March 01, 2022
*****Effective Immediately*****
Limited Supply of Vacutainer (K2EDTA) Lavender Top Blood Collection Tubes for Hemoglobin and Lead Testing
Due to the nationwide demand and shortage of Becton Dickinson (BD) Vacutainer (K2EDTA) lavender top blood collection tubes, there may be a delay in the availability of the BD 2 mL Vacutainer (K2EDTA) lavender top blood collection tube that is normally readily available to our submitters for hemoglobin and blood lead testing.
At this time, orders received for the 2 mL Vacutainer (K2EDTA) lavender top blood collection tube may be limited until further notice. To ensure adequate supply, requests will be reviewed and adjusted, based on specimen submission. Adjusted requests will not be backfilled; therefore, a new request will need to be submitted.
For order information call or email:
1-888-963-7111 ext. 7661 or 512-776-7661
ContainerPrepGroup@dshs.texas.gov
For questions, contact ClinicalChemistry@dshs.texas.gov
Posted: February 04, 2022
DSHS Laboratory Closure Due to Inclement Weather
Inclement weather in Austin and other parts of Texas may cause a delay in testing at the Department of State Health Services Laboratory.
- The DSHS Laboratory will be closed on Friday, February 4, 2022, due to inclement weather and hazardous road conditions in the Austin area.
- Please continue to ship all samples per regular guidelines.
- Courier services are running as road conditions allow; however, expect delays due to the weather. Check your courier for local service alerts.
- All samples will be processed as soon as possible after the resumption of normal operations. However, samples received outside of their acceptability window will be unsatisfactory for testing.
- The laboratory will work at maximum capacity to resolve any specimen backlog.
The DSHS Austin Laboratory appreciates the dedication and commitment of healthcare providers to keep Texans healthy.
Contact DSHS Laboratory:
Email: labinfo@dshs.texas.gov
Email Microbiology: Lab.Microbiology@dshs.texas.gov
Email Newborn Screening: NewbornScreeningLab@dshs.texas.gov
Email Clinical Chemistry: /lab/cc_notices.shtm